Customer Contact Week Digital ANZ 2021
25 - 27 May, 2021
| Free Online Event |AEST
Andrew Antal
Head of Marketing (APAC) TalkdeskAndrew has been involved in IT for over 20+ years bringing disruptive technology to the APAC region in helping organizations connect better with their customers. Most recently he was the marketing leader for the Salesforce marketing cloud and Retail/eCommerce product suite working with CMO’s and CX’s leaders to help digitize their customer engagement workflows
Day Two - 26 May 2021
1:30 PM The Customer Experience Revolution: Reimaging CX through the Contact Centre
Talkdesk will reveal insights from our recent Industry Trilogy research report series, outlining how leading companies are re-examining and prioritizing stronger customer experience across key verticals, including financial services, healthcare, and retail. Insights are backed by global research conducted across North America, Europe and ANZ
● Explore and unpack some of the top priorities and pain points facing CX professionals today - across Financial Services, Healthcare, and Retail
● Gain a better understanding of why CX professionals are committed to improving CX but are struggling to do so
● Examine how the role of the contact centre is evolving to help transform and deliver better CX
● Establish CX as a differentiator: the opportunity to adapt your contact centre from cost to profit centre
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