Facing significant industry disruption, pressures brought on by the pandemic and challenges with legacy infrastructure, Foxtel needed to evolve its service quickly to meet heightened customer demands.

It responded by introducing a more agile business model to its service operations and within 8 weeks resulted in a 50% boost in service efficiencies. Tune into this session to hear what were the key service investments Foxtel made to pivot quickly and what it has learned during this crucial time.

Ondemand link : https://event.on24.com/wcc/r/3173802/F7A9EE5514D0FCAC645C90330FB1CFE1

Plus, you will hear how the organisation plans to spearhead a new service legacy that will significantly improve the way it services its customers in the future.

Ondemand link : https://event.on24.com/wcc/r/3173802/F7A9EE5514D0FCAC645C90330FB1CFE1