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Longest running ANZ online contact center event 25 - 26 May 2021 | Free to attend
Last Year's Sponsors
Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience
Agility has never been as important to contact centers as it has been in the last year. Those businesses with cloud based infrastructure, a remote working framework and automation practices were in a significantly better position to weather than storm of the pandemic than those without.
This trend towards a smaller, more agile and more capable contact center is only set to intensify over the next few years as businesses look to strike the right balance between customer experience and keeping their cost base down.
With that in mind, the 3rd annual CXN Live: Customer Contact Week ANZ, will be focused on how to optimize your customer journeys through:
Self Service: understanding how to use digital channels, portals and frequently asked questions to reduce service volumes and deliver an enhance customer experience
Omnichannel: Creating a seamless experience across all communication channels
Chatbots: integrating chatbots into your service arsenal to improve response speeds, provide 24/7 service and reduce the cost to serve
RPA: utilizing automation to reduce the burden of low value transactional tasks for your staff
Cloud: leveraging the cloud to improve business continuity and agility
Remote work: Tips and tools for managing a remote workforce
4 Reasons to Attend Hear the best case studies from across the globe
Access the content on demand and watch in your own time
For more information on how CCW Digital ANZ is uniquely placed to help you shape and deliver your message to a targeted audience contact us now! Tilak Antony Head of Online CCW Digital ANZ firstname.lastname@example.org
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