Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience

Agility has never been as important to contact centers as it has been in the last year.  Those businesses with cloud based infrastructure, a remote working framework and automation practices were in a significantly better position to weather than storm of the pandemic than those without.

This trend towards a smaller, more agile and more capable contact center is only set to intensify over the next few years as businesses look to strike the right balance between customer experience and keeping their cost base down.

With that in mind, the 3rd annual CX Network Live: Customer Contact Week ANZ, will be focused on how to optimize your customer journeys through:

  • Self Service: understanding how to use digital channels, portals and frequently asked questions to reduce service volumes and deliver an enhance customer experience
  • Omnichannel: Creating a seamless experience across all communication channels
  • Chatbots: integrating chatbots into your service arsenal to improve response speeds, provide 24/7 service and reduce the cost to serve
  • RPA: utilizing automation to reduce the burden of low value transactional tasks for your staff
  • Cloud: leveraging the cloud to improve business continuity and agility
  • Remote work: Tips and tools for managing a remote workforce

    4 Reasons to Attend

    Hear the best case studies from across the globe

    Access the content on demand and watch in your own time

    Assess the latest technological innovations 

    It is 100% free to attend

    Featured Speakers

    Adam King

    Group Director for Customer, Marketing, Audience Enablement & Corporate Technology

    Foxtel Group

    Tina Morrell

    General Manager, Customer Strategy and Experience

    The NRMA

    Derek Laney

    Head of Product Marketing, APAC, Service Cloud

    Salesforce

    Renzo Urzua

    Global Contact Center Management Trainer

    Mastercard

    Yvonne Timson

    Chief Operating Officer

    Community Vision

    Jason Smith

    Director of Service & Agent Experience

    Foxtel

    Nigel Piper

    Executive General Manager, Customer Experience

    Xero

    Olive Huang

    Vice President, Product Strategy

    Salesforce

    Anna Stokes

    Director – Global Product Management

    Enghouse Interactive

    Sam Hoare

    Head of Sales APAC

    Intercom

    Ravi Sarogi

    Co-Founder & President APAC

    Uniphore

    Christian Szilagyi

    Country Manager, ANZ

    Calabrio

    Richard Spencer

    Chief Customer Experience Officer

    Business Australia

    Rachel Hamlen

    Head of Customer Experience

    Human Financial

    CX Network Live | Who attends our online events 

    logo image logo image logo image logo image logo image logo image logo image logo image logo image logo image

    Who you will meet

    This event has been designed for Heads / Directors / General Managers of:

    Contact Centre

    Member Services

    Customer Service

    Contact Centre Operations

    Customer Feedback

    Customer Experience

    CX Network Live | By the numbers 

    stats image 1

    1,500+

    CXN LIVE: FEEDBACK & SATISFACTION 2020  REGISTRANTS

    stats image 2

    2,000+

    CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

    stats image 3

    2,000+

    CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

    stats image 4

    1,500+

    CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS

    CX Network Live | How it works 

    image

    Step 1: Register
    Click on any of the register buttons on this page. Enter your information and secure your place

    image

    Step 2: Confirmation email
    This will be dispatched upon registration and will contain login information

    image

    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

    image

    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get Involved with CX Network Live 

    For more information on how CCW Digital ANZ is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

    Tilak Antony
    Head of Online
    CCW Digital ANZ
    tilak.antony@iqpc.com