Customer Contact Week Digital ANZ 2021
25 - 27 May, 2021
| Free Online Event
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Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience
Agility has never been as important to contact centers as it has been in the last year. Those businesses with cloud based infrastructure, a remote working framework and automation practices were in a significantly better position to weather than storm of the pandemic than those without.
This trend towards a smaller, more agile and more capable contact center is only set to intensify over the next few years as businesses look to strike the right balance between customer experience and keeping their cost base down.
With that in mind, the 3rd annual CX Network Live: Customer Contact Week ANZ, will be focused on how to optimize your customer journeys through:
This trend towards a smaller, more agile and more capable contact center is only set to intensify over the next few years as businesses look to strike the right balance between customer experience and keeping their cost base down.
With that in mind, the 3rd annual CX Network Live: Customer Contact Week ANZ, will be focused on how to optimize your customer journeys through:
- Self Service: understanding how to use digital channels, portals and frequently asked questions to reduce service volumes and deliver an enhance customer experience
- Omnichannel: Creating a seamless experience across all communication channels
- Chatbots: integrating chatbots into your service arsenal to improve response speeds, provide 24/7 service and reduce the cost to serve
- RPA: utilizing automation to reduce the burden of low value transactional tasks for your staff
- Cloud: leveraging the cloud to improve business continuity and agility
- Remote work: Tips and tools for managing a remote workforce
4 Reasons to Attend
Hear the best case studies from across the globe
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Featured Speakers
Adam King
Group Director for Customer, Marketing, Audience Enablement & Corporate Technology
Foxtel Group
Tina Morrell
General Manager, Customer Strategy and Experience
The NRMA
Derek Laney
Head of Product Marketing, APAC, Service Cloud
Salesforce
Renzo Urzua
Global Contact Center Management Trainer
Mastercard
Yvonne Timson
Chief Operating Officer
Community Vision
Jason Smith
Director of Service & Agent Experience
Foxtel
Nigel Piper
Executive General Manager, Customer Experience
Xero
Olive Huang
Vice President, Product Strategy
Salesforce
Anna Stokes
Director – Global Product Management
Enghouse Interactive
Sam Hoare
Head of Sales APAC
Intercom
Ravi Sarogi
Co-Founder & President APAC
Uniphore
Christian Szilagyi
Country Manager, ANZ
Calabrio
Richard Spencer
Chief Customer Experience Officer
Business Australia
Rachel Hamlen
Head of Customer Experience
Human Financial
CX Network Live | Who attends our online events
Who you will meet
This event has been designed for Heads / Directors / General Managers of:
Contact Centre
Member Services
Customer Service
Contact Centre Operations
Customer Feedback
Customer Experience
CX Network Live | By the numbers
1,500+
CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS
2,000+
CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS
2,000+
CXN LIVE: DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS
1,500+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS
CX Network Live | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get Involved with CX Network Live
For more information on how CCW Digital ANZ is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
Tilak Antony
Head of Online
CCW Digital ANZ
tilak.antony@iqpc.com
Tilak Antony
Head of Online
CCW Digital ANZ
tilak.antony@iqpc.com
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