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Lead sponsor

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Sponsors

Harness the power of cutting edge technology to deliver
 next level customer experience

Customer expectations have not slowed down; demands are constantly changing and for businesses to stay competitive, they need to keep up. For contact centres, one thing will remain the same, and that’s the level of rapport between the agent and the customer.

CCW ANZ brings together leading Contact Centre professionals to share insights and success stories on how they’ve improved contact centre performance to deliver an exceptional experience for the customer.

Join us to learn the latest developments in Channel integration, CRM, AI, Interactive Voice Recognition, Sentiment Analysis, Lean Six Sigma, Telepathy, Chatbots and Self Service with all case studies designed exclusivley for the ANZ market.

3 trends that are disrupting the modern contact centre:
  • The shift in focus has gone from technology to the agent
  • Technology is now used to aid the agent rather than the business alone
  • Customers want a frictionless customer experience

5 Reasons to Attend

Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

ANZ Bank Shifts Focus from Performance Metrics to Behaviours in the Contact Centre  
Matt Butler, Senior Development Channel Manager, ANZ Bank

How AI is Transforming Your Business, Customer Service, and The Agent Experience
Salesforce

From Call Centre to Digital Contact Centre: Building your Digital Transformation Strategy
Genesys

Volkswagen ANZ saved 30% of Costs in Labour with CC Technology
Tristan Fardy, Customer Experience Manager, Volkswagen

Bankwest Hits New Records in the Contact Centre within 7 Months
Stephen Dargan, Head of Contact Centres, Bankwest

Urban Utilities Improves Efficiency within the Contact Centre by removing KPIs
Sue Coe, Head of Contact Centre, Urban Utilities Australia


CX Network Online Events | Who attends our events

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Who should attend?

CCW & CX Network Live online events are designed to offer insight and inspiration to senior CX decision makers including heads of:

Customer Engagement

Customer Operations

Contact Centre

Customer Service

Customer Care

Contact Centre Sales

Customer Experience

Service Delivery

CX Network Online Events | By the numbers 

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1,100+ 

CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS

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1,000+ 

CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS

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1,200+ 

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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1,400+ 

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

CX Network Online Events | How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain 
login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get Involved with CCW Digital ANZ

For more information on how CCW Digital ANZ is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony
Head of Online
CCW Digital ANZ
tilak.antony@iqpc.com