Customer Contact Week Digital ANZ 2020
27-29 MAY 2020 | FREE ONLINE EVENT | AEST
Lead Sponsor
Harness the power of cutting edge technology to deliver
next level customer experience
next level customer experience
Customer expectations have not slowed down; demands are constantly changing and for businesses to stay competitive, they need to keep up. For contact centres, one thing will remain the same, and that’s the level of rapport between the agent and the customer.
CCW ANZ brings together leading Contact Centre professionals to share insights and success stories on how they’ve improved contact centre performance to deliver an exceptional experience for the customer.
3 trends that are disrupting the modern contact centre:
- The shift in focus has gone from technology to the agent
- Technology is now used to aid the agent rather than the business alone
- Customers want a frictionless customer experience
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Media Partners
Wednesday 27 May
09:00AEST
Matt Butler, Senior Development Channel Manager, ANZ Bank
10:00AEST
Matthew Watson, Director, Platform and Service Solution Engineering, Salesforce
Julie Krepp, Transformation Chapter Lead, Channel Experience, Telstra
Hayden Dickmann, Scrum Master & Knowledge Specialist, Telstra
11:00AEST
[ON DEMAND] How Belong Supported 100% Digital During Crisis with Zendesk
Dion Van de Kamp, Head of Social Media & Digital Content, Belong
Pascoe Bailey, Senior CX Specialist, Zendesk
Dion Van de Kamp, Head of Social Media & Digital Content, Belong
Pascoe Bailey, Senior CX Specialist, Zendesk
12:00AEST
[ON DEMAND] Why Intelligent Automation is a Must-Have for Contact Centres
Alex Koshy , Senior Director Industry Solutions, Asia, Automation Anywhere
Alex Koshy , Senior Director Industry Solutions, Asia, Automation Anywhere
Chris Luxford, Senior Partner, W3 Digital
14:00AEST
[ON DEMAND] Enhancing CSAT in a Channel-Rich Environment through Mobile
Mathias Muehlfelder, Senior Director Product Management, Syniverse
Mathias Muehlfelder, Senior Director Product Management, Syniverse
Thursday 28 May
09:00AEST
Stephen Dargan, Head of Contact Centres, Bankwest
10:00AEST
Matthew Watson, Director, Platform and Service Solution Engineering, Salesforce
Greg Cross, Co-Founder, Soul Machines
11:00AEST
[ON DEMAND] When Business Continuity Planning Becomes Business as Usual
Prashanth Sreetharan, Principal Consultant, Strategic Business Consulting APAC, Genesys
Prashanth Sreetharan, Principal Consultant, Strategic Business Consulting APAC, Genesys
Sophie Giesen, Head of Business Consulting, ANZ, Genesys
12:00AEST
[ON DEMAND] Beyond the Curve: How 5 CX Transformations are Now Accelerating
Chris Bauserman, Vice President, Segment & Product Marketing, NICE inContact
Chris Bauserman, Vice President, Segment & Product Marketing, NICE inContact
14:00AEST
[ON DEMAND] Why the “Messy Middle” Makes or Breaks your Customer Experience
Simon Bowker, Regional Director - Customer Workflow Solutions, ServiceNow
Paul Baptist, Senior Director, Solution Consulting – Customer Workflows, ServiceNow
[ON DEMAND] Why the “Messy Middle” Makes or Breaks your Customer Experience
Simon Bowker, Regional Director - Customer Workflow Solutions, ServiceNow
Paul Baptist, Senior Director, Solution Consulting – Customer Workflows, ServiceNow
Friday 29 May
09:00AEST
David Stone, Chief Growth Officer, Stellar
Danielle Grehan, Global Head of Delivery Support, Stellar
Rik Johnson, Head of Intelligent Automation and Strategy, Stellar
10.00AEST
[ON DEMAND] Building a recession-proof contact center
Sreelesh Pillai, General Manager, Freshworks
11:00AEST
[ON DEMAND] Better Together: An 8x8 Safety Culture Journey
Michael Viney, IT Manager, Safety Culture
Brendan Maree, VP Asia Pacific, 8x8
Brendan Maree, VP Asia Pacific, 8x8
12:00AEST
[ON DEMAND] Utilising Data Insights for Strategic Workforce Planning at Sportsbet
James Moore, Head of Workforce Planning, Sportsbet
James Moore, Head of Workforce Planning, Sportsbet
Featured Speakers
CX Network Online Events | Who attends our events
Who should attend?
CCW & CX Network Live online events are designed to offer insight and inspiration to senior CX decision makers including heads of:
Customer Engagement
Customer Operations
Contact Centre
Customer Service
Customer Care
Contact Centre Sales
Customer Experience
Service Delivery
CX Network Online Events | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CX Network Online Events | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain
login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get Involved with CCW Digital ANZ
For more information on how CCW Digital ANZ is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
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