Mahmoud Ewidah, Customer Excellence Manager, Farfetch Middle East
Mohamad Afifi, Managing Director, Genesys Middle East
Sean Rooney, Product Manager, AI, Genesys EMEA
Ahmad Sidawi, Senior Account Executive, Genesys Saudi Arabia
Mathias Muehlfelder, Senior Director Product Management, Syniverse
PANEL DISCUSSION:
Sally Haydon, VP Digital Transformation & CX, Du
Mohamed Taha, (Former) Contact Centre Operations Managemer, Emaar
Omnia Mostafa, Head of Customer Experience, CEMEX UAE