22-24 October 2017
Dusit Thani, Dubai, UAE
Smita Gaurav, Trainer & Senior Consultant at Etisalat Academy

Smita Gaurav

Trainer & Senior Consultant
Etisalat Academy

Check out the incredible speaker line-up to see who will be joining Smita.

Download The Latest Agenda

Pre-Conference Masterclass Day: Sunday, 22 October 2017

Sunday, October 22nd, 2017

9:00 AM Hiring For Retention

This masterclass will highlight the best retention and hiring strategies with a focus on regional & cross-cultural context and competency-based hiring. Gain insights into aligning your respective hiring and retention strategies according to the latest trends.

Masterclass highlights:
  • Aligning the hiring process to organisational core values
  • Contact centre best practices – the HBR strategy as the new paradigm
  • Competency-based hiring - hiring for psychological bench strength
  • Hiring and retention in the GCC cultural context
  • Cascading continuous learning as a retention strategy
  • Retention through healthy work culture ecosystems
  • Creating your own hiring strategy