Middle East contact centre space is evolving not by the decade, but by the year. Technologies once considered next-gen are now deemed obsolete. Strategies to go outbound once thought to be important are now seen as necessary.
To reflect these changes, download this snapshot of these very changes in the Middle East call centre space and how it is expected to evolve in the future.
Ten years from now, you won’t see your agent at all. That’s right – agents will begin working remotely, or maybe you won’t have people as agents at all – in order for your organisation to save on costs and overhead.
To give you an overview of this transformation, download this exclusive infographic illustrating how the call centre agent has evolved in the Middle East.