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Harness the unlimited power of cloud computing to revolutionize your
contact center flexibility, operations and results
contact center flexibility, operations and results
The Coronavirus pandemic has clearly demonstrated the value of cloud based contact centers, with those business that already had their infrastructure based in the cloud able to adapt to the remote working and demand changes much more rapidly than their more traditional counterparts.
With that in mind, CX Network Live's Cloud Based Contact Centres APAC will be focused on:
- Leveraging in built scalability to address changes to contact centre volumes
- Reducing the cost of IT maintain ace and upgrades
- Understanding how to leverage cloud infrastructure to improve employee productivity
5 Reasons to Attend
Hear the best case studies from the APAC region
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Hear the best case studies from the APAC region
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Sponsored by
Lead sponsor
Sponsors
Sponsors
Sponsors
Sponsors
Sponsors
Day One: Wednesday 4th November 2020
09:00 AEDT / 06:00 SGT Leveraging In-Built Scalability to Address Changes to Contact Centre Volumes
Jess Rix, Head of Customer Interactions – Contact Centre, Sunsuper, Australia
10:00 AEDT / 07:00 SGT The State of the Voice Channel and Its Role in Driving Super-Connected Customer Experiences
Matthew Watson, Director, Platform & Service Solution Engineering, Salesforce
Derek Laney, Head of Service Product Marketing, APAC, Salesforce
Watch the ondemand session here
11:00 AEDT / 08:00 SGT The Journey to Cloud: Challenges, Goals, Value Realisation and Lessons Learned
Facilitator: Sian Jenkins, Marketing Director, ANZ, Genesys
Brent Alexander, National Manager, Customer Relationship Centre, Beyond Bank
Rohan Khanna, Executive General Manager – Technology, Innovation & Projects, PROBE Group
Justin Menzel, Operations Manager Customer Service, SEEK
Watch the ondemand session here
12:00 AEDT / 09:00 SGT Transforming the Value of Your Service Organisation: Remove Complexity for Employees in the Contact Centre, or In Person
Brendan Cox, Solutions Consultant Manager, Oracle
James Imgraben, CRM Team Leader, Information Strategy and Technology Services, University of South Australia
Angelica Healey, Manager: Information Systems Projects, Information Strategy and Technology Services, University of South Australia
Danii Green, Team Leader, Student Recruitment & Admissions, University of South Australia
Watch the ondemand session here
13:00 AEDT / 10:00 SGT The Secret to Awesome Customer & Agent Experience: Unlocking Innovation and Analytics in the Cloud
Cameron Adams, Director – Solution Consulting, NICE InContact
Watch the ondemand session here
Day Two: Thursday 5th November 2020
09:00 AEDT / 06:00 SGT Using the Cloud to Create New Interaction Capabilities and Strengthen CX Operations
Carly Irving, Executive General Manager, Yurika Energy, Australia
10:00 AEDT / 07:00 SGT Beyond the Research: What It Means to be a CX Champion and Why You Should Care
Adam DeMattia, Director of Custom Research, ESG
John McKnight, Executive Vice President, Research and Analyst Services, ESG
Wendy Johnstone, Chief Operating Officer, APAC, Zendesk
Kathy Dalpes, Vice President Customer Advocacy, Zendesk
Malcolm Koh, Customer Experience Strategist, APAC, Zendesk
Watch the ondemand session here
11:00 AEDT / 08:00 SGT Fireside Chat: The Power of One Unified Platform
Brad Moore, Director of Sales Engineering, Asia Pacific, 8x8
Watch the ondemand session here
12:00 AEDT / 9:00 SGT Using the Cloud to Deliver a Superior CX Experience and Drive Increased Customer Loyalty
Vinodthan Ranga Durai, Customer Experience Senior Lead, Telstra International Service Center, Malaysia
CX Network Live | Who attends our online events
Who you will meet
CX Network Live has been designed for Heads / Directors / General Managers of:
Customer Engagement
Digital Transformation
Contact Centre
Customer Operations
Customer Feedback
Service Delivery
Customer Experience
Omni Channel
CX Network Live | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CX Network Live | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network Live
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
Tilak Antony, Head of Online Sales, CX Network
Tilak Antony, Head of Online Sales, CX Network
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