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Harness the unlimited power of cloud computing to revolutionize your 
contact center flexibility, operations and results

The Coronavirus pandemic has clearly demonstrated the value of cloud based contact centers, with those business that already had their infrastructure based in the cloud able to adapt to the remote working and demand changes much more rapidly than their more traditional counterparts.

With that in mind, CX Network Live's Cloud Based Contact Centres APAC will be focused on:

  • Leveraging in built scalability to address changes to contact centre volumes
  • Reducing the cost of IT maintain ace and upgrades
  • Understanding how to leverage cloud infrastructure to improve employee productivity

5 Reasons to Attend

Hear the best case studies from the APAC region

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations

It is 100% free to attend

Our Featured Speakers

Day One: Wednesday 4th November 2020

09:00 AEDT / 06:00 SGT  Leveraging In-Built Scalability to Address Changes to Contact Centre Volumes
Jess Rix, Head of Customer Interactions – Contact Centre, Sunsuper, Australia

10:00 AEDT / 07:00 SGT The State of the Voice Channel and Its Role in Driving Super-Connected Customer Experiences
Matthew Watson, Director, Platform & Service Solution Engineering, Salesforce
Derek Laney, Head of Service Product Marketing, APAC, Salesforce
Watch the ondemand session here

11:00 AEDT / 08:00 SGT  The Journey to Cloud: Challenges, Goals, Value Realisation and Lessons Learned
Facilitator: Sian Jenkins, Marketing Director, ANZ, Genesys
Brent Alexander, National Manager, Customer Relationship Centre, Beyond Bank
Rohan Khanna, Executive General Manager – Technology, Innovation & Projects, PROBE Group
Justin Menzel, Operations Manager Customer Service, SEEK
Watch the ondemand session here

12:00 AEDT / 09:00 SGT  Transforming the Value of Your Service Organisation: Remove Complexity for Employees in the Contact Centre, or In Person
Brendan Cox, Solutions Consultant Manager, Oracle
James Imgraben, CRM Team Leader, Information Strategy and Technology Services, University of South Australia
Angelica Healey, Manager: Information Systems Projects, Information Strategy and Technology Services, University of South Australia
Danii Green, Team Leader, Student Recruitment & Admissions, University of South Australia
Watch the ondemand session here

13:00 AEDT / 10:00 SGT  The Secret to Awesome Customer & Agent Experience: Unlocking Innovation and Analytics in the Cloud
Cameron Adams, Director – Solution Consulting, NICE InContact
Watch the ondemand session here

Day Two: Thursday 5th November 2020

09:00 AEDT / 06:00 SGT  Using the Cloud to Create New Interaction Capabilities and Strengthen CX Operations
Carly Irving, Executive General Manager, Yurika Energy, Australia

10:00 AEDT / 07:00 SGT  Beyond the Research: What It Means to be a CX Champion and Why You Should Care
Adam DeMattia, Director of Custom Research, ESG
John McKnight, Executive Vice President, Research and Analyst Services, ESG
Wendy Johnstone, Chief Operating Officer, APAC, Zendesk
Kathy Dalpes, Vice President Customer Advocacy, Zendesk
Malcolm Koh, Customer Experience Strategist, APAC, Zendesk
Watch the ondemand session here 

11:00 AEDT / 08:00 SGT  Fireside Chat: The Power of One Unified Platform

Brad Moore, Director of Sales Engineering, Asia Pacific, 8x8
Watch the ondemand session here

12:00 AEDT / 9:00 SGT  Using the Cloud to Deliver a Superior CX Experience and Drive Increased Customer Loyalty
Vinodthan Ranga Durai, Customer Experience Senior Lead, Telstra International Service Center, Malaysia

CX Network Live | Who attends our online events

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Who you will meet

CX Network Live has been designed for Heads / Directors / General Managers of:

Customer Engagement

Digital Transformation

Contact Centre

Customer Operations

Customer Feedback

Service Delivery

Customer Experience

Omni Channel

CX Network Live | By the numbers 

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CX Network Live | How it works 


Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place


Step 2: Confirmation email
This will be dispatched upon registration and will contain login information


Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues


Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony, Head of Online Sales, CX Network