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Featured Speakers

Enhancing flexibility, scalability and enhanced CX through Cloud Based Contact Centre Technology

The global pandemic demonstrated the importance of having a contact center infrastructure in place that could be effectively scaled according to the demands placed on the business.

Those business who were already operating on a cloud platform when the pandemic first struck were in a much stronger position to pivot to remote work, effectively manage the dramatic increase in contact volumes and ensure their staff had the tools necessary to deliver the best customer experience possible.

With that in mind, CX Network Live's Next Gen Contact Centres Europe will be focused on:
  • Effectively scaling your contact center according to the contact volumes
  • Minimizing the costs required to run your contact center
  • Incorporating new channels into your omnichannel service strategy
  • Enhancing the resilience and flexibility of your infrastructure

4 Reasons to Attend

Hear the best case studies from the region

Access the content on demand and watch in your own time

Assess the latest technological innovations

It is 100% free to attend

Day One: Tuesday 23rd March 2021

13:00 GMT     Case Study: Reaping the Advantages of In-Built Scalability in Cloud-Based Contact Centre Systems
Mathieu Webster, Transformation and BI/Analytics Lead, NHS Shared Business Services 

14:00 GMT     Meeting Customer Demands in the New Normal with Greater Flexibility and Agility

Senior Representative, Intercom

15:00 GMT      Panel Discussion: Equipping Your Staff With Better Customer Data

Callan Schebella, SVP & General Manager, Inference (a Five9 company)

16:00 GMT     From Elevating Customer Experience to Enhanced Employee Engagement: Demystifying Cloud Technology and Determining a Path Forward
Bastien Le Priol, Technical Product Marketing Manager, Calabrio

17:00 GMT     Panel Discussion: Defining a Contact Centre for the Future 

Led by Anne Marie Forsyth, CEO, CCA Global and featuring a variety of prominent end user speakers.

Day Two: Wednesday 24th March 2021

13:00 GMT      How to Leverage Cloud Infrastructure to Improve Employee Productivity
Kathrin Bohnert, Senior Manager, Customer Care Operations, LogMeIn 


14:00 GMT     Advocating the Cloud-Based Approach for Future Contact Centre Operations

Senior Representative, NICE In Contact

15:00 GMT     Increasing CX Agility to Enable Greater Flexibility and Self-Service

Senior Representative, Infobip

16:00 GMT      Strengthening CX Operations and Maximizing Revenues with a Cloud-Based Contact Setting


17:00 GMT      Ensuring the Future of Contact Centres: Top 5 Takeaways
Senior Representative, Intercom


Who will you meet

CX Network Live has been designed for Heads / Directors / General Managers of:

Customer Engagement

Technology

Contact Centre

Customer Operations

Customer Feedback

Service Design

Customer Experience

Member Services

CX Network Live | Who attends our events

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1,500+

CXN LIVE: FEEDBACK & SATISFACTION 2020  REGISTRANTS

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2,000+

CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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2,000+

CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

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1,500+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS

CX Network Live | How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns

Head of Online Sales
CX Network