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Intercom has built the world’s best business messenger, offering the only totally customizable messaging suite that drives growth at every stage of the lifecycle. Our mission is to make internet business personal and we help businesses grow by building better, more personal relationships with their cu...
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Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analy...
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Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to gro...
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Infobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere in the world. Infobip's technology creates seamless mobile interactions between businesses and people, simplifying the integration of almost all communication capabilities. With over a decade of ind...
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NICE inContact works with organisations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, we enable...
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Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call...
Featured Speakers
Kathrin Bohnert
Senior Manager, Customer Care Operations
LogMeIn
Mathieu Webster
Transformation and BI/Analytics Lead,
NHS Shared Services
Callan Schebella
SVP and General Manager
Inference Solutions (a Five9 company)
Anne Marie Forsyth
CEO
CCA Global
Bastien Le Priol
Technical Product Marketing Manager
Calabrio
Enhancing flexibility, scalability and enhanced CX through Cloud Based Contact Centre Technology
The global pandemic demonstrated the importance of having a contact center infrastructure in place that could be effectively scaled according to the demands placed on the business.
Those business who were already operating on a cloud platform when the pandemic first struck were in a much stronger position to pivot to remote work, effectively manage the dramatic increase in contact volumes and ensure their staff had the tools necessary to deliver the best customer experience possible.
With that in mind, CX Network Live's Next Gen Contact Centres Europe will be focused on:
Those business who were already operating on a cloud platform when the pandemic first struck were in a much stronger position to pivot to remote work, effectively manage the dramatic increase in contact volumes and ensure their staff had the tools necessary to deliver the best customer experience possible.
With that in mind, CX Network Live's Next Gen Contact Centres Europe will be focused on:
- Effectively scaling your contact center according to the contact volumes
- Minimizing the costs required to run your contact center
- Incorporating new channels into your omnichannel service strategy
- Enhancing the resilience and flexibility of your infrastructure
4 Reasons to Attend
Hear the best case studies from the region
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Hear the best case studies from the region
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Day One: Tuesday 23rd March 2021
13:00 GMT Case Study: Reaping the Advantages of In-Built Scalability in Cloud-Based Contact Centre Systems
Mathieu Webster, Transformation and BI/Analytics Lead, NHS Shared Business Services
14:00 GMT Meeting Customer Demands in the New Normal with Greater Flexibility and Agility
Senior Representative, Intercom
15:00 GMT Panel Discussion: Equipping Your Staff With Better Customer Data
Callan Schebella, SVP & General Manager, Inference (a Five9 company)
16:00 GMT From Elevating Customer Experience to Enhanced Employee Engagement: Demystifying Cloud Technology and Determining a Path Forward
Bastien Le Priol, Technical Product Marketing Manager, Calabrio
17:00 GMT Panel Discussion: Defining a Contact Centre for the Future
Led by Anne Marie Forsyth, CEO, CCA Global and featuring a variety of prominent end user speakers.
Day Two: Wednesday 24th March 2021
13:00 GMT How to Leverage Cloud Infrastructure to Improve Employee Productivity
Kathrin Bohnert, Senior Manager, Customer Care Operations, LogMeIn
14:00 GMT Advocating the Cloud-Based Approach for Future Contact Centre Operations
Senior Representative, NICE In Contact
15:00 GMT Increasing CX Agility to Enable Greater Flexibility and Self-Service
Senior Representative, Infobip
16:00 GMT Strengthening CX Operations and Maximizing Revenues with a Cloud-Based Contact Setting
17:00 GMT Ensuring the Future of Contact Centres: Top 5 Takeaways
Senior Representative, Intercom
Who will you meet
CX Network Live has been designed for Heads / Directors / General Managers of:
Customer Engagement
Technology
Contact Centre
Customer Operations
Customer Feedback
Service Design
Customer Experience
Member Services
CX Network Live | Who attends our events
1,500+
CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS
2,000+
CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS
2,000+
CXN LIVE: DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS
1,500+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS
CX Network Live | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network Live
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns
Head of Online Sales
CX Network
Email: john.kearns@iqpc.com
John Kearns
Head of Online Sales
CX Network
In Partnership With :
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