18 - 21 June, 2019
Equarius Hotel, Singapore
Shweta Modi, Director, Process Excellence & NPS at Go-MMT Group

Shweta Modi


Director, Process Excellence & NPS
Go-MMT Group

Check out the incredible speaker line-up to see who will be joining Shweta.

Download The Latest Agenda

CONFERENCE DAY TWO

Thursday, June 28th, 2018


4:00 PM Revolutionising Customer Experience and Achieving Cost Savings with Problem-Solving Bots

·      Scaling chatbots for maximum business impact and an improved bottom line
·      Fine tuning chatbots for effective enquiry handling and complaint resolution
·      Attaining operational excellence with chatbots in process automation and service efficiency