Sandra de Zoysa
Group Chief Customer Officer
Saturday, June 6th, 2020
- Defining scope of project and mapping out implementation timelines and targets
- Establishing key features and functionalities in chatbot design
- Weighing the pros and cons of outsourcing versus developing in-house
- Fast-tracking pilot to commercialisation: Tracking progress and evaluating outcomes for improvements
CONFERENCE DAY ONE
Wednesday, June 27th, 2018
· What are the market opportunities for chatbots amidst technology disruptors in the age of customer?
· How can chatbots elevate next generation digital experiences?
· Pitfalls and lessons learnt from chatbot implementation