18 - 21 June, 2019
Equarius Hotel, Singapore

Sandra de Zoysa

Group Chief Customer Officer
Dialog Axiata

Pre-Conference Workshops

Saturday, June 6th, 2020

9:00 AM Workshop A: Chatbot Bootcamp 101: From Development to Execution

  • Defining scope of project and mapping out implementation timelines and targets
  • Establishing key features and functionalities in chatbot design
  • Weighing the pros and cons of outsourcing versus developing in-house
  • Fast-tracking pilot to commercialisation: Tracking progress and evaluating outcomes for improvements


Wednesday, June 27th, 2018

11:00 AM Pitfalls and Lessons Learnt from Chatbot Implementation

·      Keeping abreast of changing customer engagement preferences and the technology advancements in chatbots
·      Strengthening digital capabilities to harness the full potential of bots
·      What are the essential factors to keep in mind for successful chatbot implementation? 

Check out the incredible speaker line-up to see who will be joining Sandra.

Download The Latest Agenda