18 - 21 June, 2019
Equarius Hotel, Singapore
Linette Lim, Director, Admissions Strategy & Outreach at Singapore Management University (SMU)

Linette Lim


Director, Admissions Strategy & Outreach
Singapore Management University (SMU)

Check out the incredible speaker line-up to see who will be joining Linette.

Download The Latest Agenda

CONFERENCE DAY ONE

Wednesday, June 27th, 2018


11:30 AM PANEL: Evaluating Chatbot Platforms and Benchmarking Performance Metrics against other Channels

·      Setting chatbot KPIs to measure channel effectiveness
·      Driving chatbot improvements and customer uptake in digital self-service
·      What are the best tools for measuring bot analytics and performance?