Leo Wang

Timibot is a chatbot used in retail trade processing to provide a more efficient service to consumers and to increase order transaction rate for merchants; optimised for 100 product categories. Beyond Taobao platform, Alibaba is also exploring other service channels and features including WeChat and merchants’ own mobile platform applications to enable seamless omni-channel interactions. In this session Leo Wang will cover:

·        How Alibaba has powered chatbots with AI to enhance customer interface

·        Humanising AI to deliver operational excellence for greater business return

·        The future of chatbot: predictive personalized purchasing trends