Leo Wang

Chief Architect, Timibot Alibaba

Conference Day One - Tuesday 16 June 2020

Wednesday, June 17th, 2020

3:40 PM Case Study: Timibot – A Chatbot to Drive Alibaba’s Retail Business

Case Study: Timibot – A chatbot to drive Alibaba’s retail business
Timibot is a chatbot used in retail trade processing to provide a more efficient service to consumers and to increase order transaction rate for merchants; optimised for 100 product categories. Beyond Taobao platform, Alibaba is also exploring other service channels and features including WeChat and merchants’ own mobile platform applications to enable seamless omni-channel interactions. In this session Leo Wang will cover:
·         How Alibaba has powered chatbots with AI to enhance customer interface
·         Humanising AI to deliver operational excellence for greater business return
  • ·         The future of chatbot: predictive personalized purchasing trends 

Check out the incredible speaker line-up to see who will be joining Leo.

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