16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Kailash Ramalingam

Regional Head, DBS Customer Centre & Service Platforms DBS Bank


Thursday, June 28th, 2018

9:45 AM Planning Channel Migration to Promote Chatbot Uptake

·      Migrating customers from telephone and email to digital usage
·      What should an organisation consider and act upon in making chatbots the key communication channel?
·      Evaluating tangible and intangible benefits and performance of true omni-channel capabilities and functionality 

Check out the incredible speaker line-up to see who will be joining Kailash.

Download The Latest Agenda