18 - 21 June, 2019
Equarius Hotel, Singapore

Kailash Ramalingam


Regional Head, DBS Customer Centre & Service Platforms
DBS Bank

Check out the incredible speaker line-up to see who will be joining Kailash.

Download The Latest Agenda

CONFERENCE DAY TWO

Thursday, June 28th, 2018


9:45 AM Planning Channel Migration to Promote Chatbot Uptake

·      Migrating customers from telephone and email to digital usage
·      What should an organisation consider and act upon in making chatbots the key communication channel?
·      Evaluating tangible and intangible benefits and performance of true omni-channel capabilities and functionality