16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Felix Kurniawan

Chatbot Product Lead - Dispute Settlement & Operation Tokopedia

Pre-Conference Workshops

Saturday, June 6th, 2020

1:00 PM Workshop C: How to Train Your Chatbot

  • Shaping your content and tone and infusing personality within your chatbot
  • Designing conversation flows and creating great customer engagement that leads to optimal user experience
  • Getting a series of 'chatbot checklists' to achieve business objectives and goals post deployment and utilisation


Wednesday, June 27th, 2018

11:30 AM PANEL: Evaluating Chatbot Platforms and Benchmarking Performance Metrics against other Channels

·      Setting chatbot KPIs to measure channel effectiveness
·      Driving chatbot improvements and customer uptake in digital self-service
·      What are the best tools for measuring bot analytics and performance?


Thursday, June 28th, 2018

11:45 AM Data Training: Converging big data and AI to create a delightful chatbot experience

• Transforming chatbots into a better platform to crunch larger amount of data
• Driving towards an accurate response for a chatbot to analyse data given by the customers
• Remodelling chatbots with the integration of big data to deliver a comprehensive explanation through conversations

Check out the incredible speaker line-up to see who will be joining Felix.

Download The Latest Agenda