18 - 21 June, 2019
Equarius Hotel, Singapore

Chin Kiat Teo

Senior Manager, Customer Care Technology Program Management
Lazada Group


Wednesday, June 27th, 2018

4:30 PM Building Chatbot Scenarios to Anticipate and Improve User Interaction and Engagement

·      Monitoring feedback and analysing chatbot sessions for accurate insights
·      Chatbot user experience: How to craft valuable conversations
·      Creating a chatbot decision tree to improve customer journey mapping

Check out the incredible speaker line-up to see who will be joining CK.

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