18 - 21 June, 2019
Equarius Hotel, Singapore
Chin Kiat Teo, Senior Manager, Customer Care Technology Program Management at Lazada Group

Chin Kiat Teo


Senior Manager, Customer Care Technology Program Management
Lazada Group

CONFERENCE DAY ONE

Wednesday, June 27th, 2018


4:00 PM Building Chatbot Scenarios to Anticipate and Improve User Interaction and Engagement

·      Monitoring feedback and analysing chatbot sessions for accurate insights
·      Chatbot user experience: How to craft valuable conversations
·      Creating a chatbot decision tree to improve customer journey mapping

Check out the incredible speaker line-up to see who will be joining CK.

Download The Latest Agenda