16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Chin Kiat Teo

Senior Manager, Customer Care Technology Program Management Lazada Group

CONFERENCE DAY ONE

Wednesday, June 27th, 2018

4:00 PM Building Chatbot Scenarios to Anticipate and Improve User Interaction and Engagement

·      Monitoring feedback and analysing chatbot sessions for accurate insights
·      Chatbot user experience: How to craft valuable conversations
·      Creating a chatbot decision tree to improve customer journey mapping

Check out the incredible speaker line-up to see who will be joining CK.

Download The Latest Agenda