Babul currently is the AVP of Customer Experience Operations at StarHub. As part of his role, he heads a team of field technicians as well as back-office operations as part of the consumer operations portfolio. He is passionate about challenging the status quo and pushing boundaries to examine things from a different perspective. He is an out-of-the-box thinker who champions innovative approaches to garner customer insights, aligning & enabling growth against significant challenges. Additionally, Babul has been the founding member of two incubation start-ups during his long employment with DPDHL.