CONFERENCE DAY TWO
Thursday, June 28th, 2018
· Integrating chabots to omnichannel to allow unified engagement and accessibility
· improving user digital experience to enhance service satisfaction and channel uptake
· Streamlining transactional opportunities with advanced self-service function
· How are chatbots modernising sales and marketing and the entire customer journey?
· Enabling user authentication and access to purchase history to better streamline customer transactions
· Integrating chatbots with CRM for accurate insights on sales opportunities