16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Deb Tan

Head of Engineering, Digital IT Digi Telecommunications


Thursday, June 28th, 2018

9:15 AM Positioning Chatbot across Channels to Maximise Transactional Opportunities

·      Integrating chabots to omnichannel to allow unified engagement and accessibility
·      improving user digital experience to enhance service satisfaction and channel uptake
·      Streamlining transactional opportunities with advanced self-service function

3:30 PM Moving Towards Transactional Bots to Monetise Sales and Marketing Opportunities

·      How are chatbots modernising sales and marketing and the entire customer journey?
·      Enabling user authentication and access to purchase history to better streamline customer transactions
·      Integrating chatbots with CRM for accurate insights on sales opportunities

Check out the incredible speaker line-up to see who will be joining Anwar.

Download The Latest Agenda