18 - 21 June, 2019
Equarius Hotel, Singapore

Meet the Speakers

Speakers


Chin Kiat Teo
Chin Kiat Teo
Senior Manager, Customer Care Technology Program Management
Lazada Group
Martin Taylor
Martin Taylor
Deputy Chief Executive Officer
Content Guru
Ravi Madavaram
Ravi Madavaram
Head of Marketing and Customer Experience
Axiata
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Cedric Dias
Cedric Dias
Head - Digital, Social Media and Product Marketing
OCBC Bank
Robin Seow
Robin Seow
Head of Global Marketing in Group Enterprise
Singtel
Deb Tan
Deb Tan
Head of Engineering, Digital IT
Digi Telecommunications
Yohanes Paulus Bisma
Yohanes Paulus Bisma
Systems Automation, Chatbot & Web Engineer
Performance Excellence Program – NatSteel Holdings
Seshadri Vyas
Seshadri Vyas
Product Head, Customer Experience
Go-MMT Group
Shweta Modi
Shweta Modi
Director, Process Excellence & NPS
Go-MMT Group
Andy Leong
Andy Leong
Chatbot AI Trainer
FWD Singapore
Kailash Ramalingam
Regional Head, DBS Customer Centre & Service Platforms
DBS Bank
Felix Kurniawan
Felix Kurniawan
Chatbot Product Lead - Dispute Settlement & Operation
Tokopedia
Sylwia Kulezsa
Sylwia Kulezsa
Senior Executive Director, Digital Engagement & Cross-Channel Sales
Standard Chartered Bank
Ji (Jim) Zhang
Staff Algorithm Engineer
Alibaba
Alexa Lim
Alexa Lim
Head, Digital Marketing
Tokio Marine Group
Richard Dodds
Richard Dodds
Vice President of Strategic Partnerships
MessageBird
May-Ann Lim
Managing Director of TRPC Pte Ltd, and Executive Director of
the Asia Cloud Computing Association
Linette Lim
Linette Lim
Director, Admissions Strategy & Outreach
Singapore Management University (SMU)
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Robert Ramos
Corporate Technology Lead – Asia
FCM Travel Solutions Asia
Nicholas Chee
Executive Director, Group Channels & Digitalisation
United Overseas Bank (UOB)
Greg Tan
Greg Tan
Digital Manager
Pernod Ricard Singapore
Jacky He
Jacky He
AI & Automation Lead
Mars Global Service
Ricky Hi
Director, Operations
National Dental Centre Singapore
Luzanne Chong
Head of Customer Experience
FWD Singapore