16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Industry Insights

Using data to build a meaningful customer experience

Using data to build a meaningful customer experience

In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques and the types of tools Google is using to achieve this in an increasingly connected and customer-domin

Customer Experience Predictions for 2018

Customer Experience Predictions for 2018

It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead.