GAME CHANGERS: How Chatbots are Revolutionising Customer Experience
In the age of the fourth industrial revolution, customers expect a sophisticated and efficient experience. The chatbot is increasingly seen as a tool that can help companies rise to the challenge as it graduates from the functional to the increasingly sophisticated to offer real engagement in customer’s lifestyles. In this whitepaper we explore how chatbots are becoming game changers for customer experience but also what challenges we face with them.
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