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2020 Key Themes:

• Capturing Business Value and Opportunities through Chatbots
• Optimising Chatbots to Deliver a Superior Customer Experience
• Developing Sustainable and Commercially Viable Chatbot Projects
• Enhancing Internal Enterprise Communications, Productivity and Efficiency
• Creating Truly Intelligent Chatbots with Cognitive Capabilities
• Integrating and Positioning Chatbots as a Strong Pillar of your Digital Marketing Strategy

When executed right, chatbots can deliver huge value to your customer service. The key is making sure your chatbot has exceptional design and offers clients a seamless and rewarding experience.

We spoke with Ulyses Ty, Head of Applications Services, Asia Service Centre-Philippines, Sun Life, about the creation of their chatbot ‘Sunshine.’ We discussed how they met their goals through thorough planning, what their challenges were and what their future plans are. 

Download the file to find out who you will meet this year. 

What does the next generation of chatbots look like?

In this report we explore

• How advancing technology will improve customer experience
• How chatbots will drive business efficiency forward
• And how we drive value from their continuous improvement

In our exclusive report we explore the pros and cons of voice chatbots Vs text-based chatbots as well as considerations when fitting Voice-enabled chatbots into your organisation. 

5 things we have learned from chatbots in business.

• Know what your chatbot is there to achieve
• Test test test your user experience
• Empower your users
• Be innovative with your chatbot’s personality
• Be aware of chatbot attacks

This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:

• 5 major chatbot mistakes
  
• 3 signs of a valuable chatbot
• Ways to align chatbots with customer intentions
• Steps to create “omnichannel” bots
• 3 ways chatbots impact the agent experience
• Keys to creating more “intelligent” bots

Artificial Intelligence is expected to permanently change the banking industry in profound ways during the coming months and years. Companies want to seek a competitive edge by implementing more technology to achieve improvements in speed, cost, accuracy and efficiency. In this report you'll learn 4 prominent ways that bots are artificial intelligence are transforming the banking and insurance industries.