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Due to the COVID-19, Intelligent Chatbots Summit 2020 will be going online from 16-17 June 2020.

2020 Key Themes:

• Capturing Business Value and Opportunities through Chatbots
• Optimising Chatbots to Deliver a Superior Customer Experience
• Developing Sustainable and Commercially Viable Chatbot Projects
• Enhancing Internal Enterprise Communications, Productivity and Efficiency
• Creating Truly Intelligent Chatbots with Cognitive Capabilities
• Integrating and Positioning Chatbots as a Strong Pillar of your Digital Marketing Strategy

If you would like to get a copy of the agenda sent to you directly, contact us at enquiry@iqpc.com.sg.

Check out who is attending Intelligent Chatbots Online Summit 2020.

Over 200 chatbot experts from companies like Globe Telecom, Cathay Pacific Airways Ltd, Great Eastern Life Assurance, Citibank (China), Carousell, Hong Leong Bank Berhad, Tata Motors, HDFC LIfe, Jewel Changi Airport Trustee Pte Ltd., Allianz Digital Services, Kimberly-Clark, DBS, Shell Shared Services (Asia), Grab Taxi Holdings, Watson Group and many more, have already registered Intelligent Chatbots 2020 Online Summit this June.

CX Asia Digital is regions largest online community of customer contact and CX professionals. Our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire customer and contact centre sector. Get your copy of the CX Asia Digital Media kit to view our 2020 online event calendar, digital packages and pricing!

In this Special Report, you’ll discover:

• 5 types of big-picture business goals you can achieve using chatbots
• Real-world examples where top brands have used chatbots to improve CX
• What “successfully” using a chatbot looks like

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

When executed right, chatbots can deliver huge value to your customer service. The key is making sure your chatbot has exceptional design and offers clients a seamless and rewarding experience.

We spoke with Ulyses Ty, Head of Applications Services, Asia Service Centre-Philippines, Sun Life, about the creation of their chatbot ‘Sunshine.’ We discussed how they met their goals through thorough planning, what their challenges were and what their future plans are. 

Download the file to find out who you will meet this year. 

What does the next generation of chatbots look like?

In this report we explore

• How advancing technology will improve customer experience
• How chatbots will drive business efficiency forward
• And how we drive value from their continuous improvement

In our exclusive report we explore the pros and cons of voice chatbots Vs text-based chatbots as well as considerations when fitting Voice-enabled chatbots into your organisation. 

5 things we have learned from chatbots in business.

• Know what your chatbot is there to achieve
• Test test test your user experience
• Empower your users
• Be innovative with your chatbot’s personality
• Be aware of chatbot attacks

This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:

• 5 major chatbot mistakes
  
• 3 signs of a valuable chatbot
• Ways to align chatbots with customer intentions
• Steps to create “omnichannel” bots
• 3 ways chatbots impact the agent experience
• Keys to creating more “intelligent” bots

Artificial Intelligence is expected to permanently change the banking industry in profound ways during the coming months and years. Companies want to seek a competitive edge by implementing more technology to achieve improvements in speed, cost, accuracy and efficiency. In this report you'll learn 4 prominent ways that bots are artificial intelligence are transforming the banking and insurance industries.