In the age of the fourth industrial revolution, customers expect a sophisticated and efficient experience. The chatbot is increasingly seen as a tool that can help companies rise to the challenge as it graduates from the functional to the increasingly sophisticated to offer real engagement in customer’s lifestyles. In this whitepaper we explore how chatbots are becoming game changers for customer experience but also what challenges we face with them.
The good news is that you don’t have to be a tech-nerd to build your own chatbot. Ahead of the Intelligent Chatbots Summit the team have created a handy and easy digestible list of things to consider when designing your chatbot. What platform or framework will you use? What kind of personality will it have? All this and more when you download the article.
96% of businesses believe chatbots are here to stay. As they get smarter and smarter, brands are looking to see how they can use them in increasingly innovative, customer friendly ways. Whilst there are still flaws to iron out, the benefits they could bring to a businesses’ customer experience are game changing. By talking to experts about their chatbot projects and exploring current trends, we identify smart things that chatbots can do now and what they could be capable of going forward.