96% of businesses believe chatbots are here to stay. As they get smarter and smarter, brands are looking to see how they can use them in increasingly innovative, customer friendly ways. Whilst there are still flaws to iron out, the benefits they could bring to a businesses’ customer experience are game changing. By talking to experts about their chatbot projects and exploring current trends, we identify smart things that chatbots can do now and what they could be capable of going forward.
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