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GAME CHANGERS: How Chatbots are Revolutionising Customer Experience

GAME CHANGERS: How Chatbots are Revolutionising Customer Experience

In the age of the fourth industrial revolution, customers expect a sophisticated and efficient experience. The chatbot is increasingly seen as a tool that can help companies rise to the challenge as it graduates from the functional to the increasingly sophisticated to offer real engagement in customer’s lifestyles. In this whitepaper we explore how chatbots are becoming game changers for customer experience but also what challenges we face with them.

Using data to build a meaningful customer experience

Using data to build a meaningful customer experience

In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques and the types of tools Google is using to achieve this in an increasingly connected and customer-domin

Customer Experience Predictions for 2018

Customer Experience Predictions for 2018

It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead.

How to Build Your Bot

How to Build Your Bot

The good news is that you don’t have to be a tech-nerd to build your own chatbot. Ahead of the Intelligent Chatbots Summit the team have created a handy and easy digestible list of things to consider when designing your chatbot. What platform or framework will you use? What kind of personality will it have? All this and more when you download the article. 

Bots and Brains: Three Smart Things Chatbots Can Do

Bots and Brains: Three Smart Things Chatbots Can Do

96% of businesses believe chatbots are here to stay. As they get smarter and smarter, brands are looking to see how they can use them in increasingly innovative, customer friendly ways. Whilst there are still flaws to iron out, the benefits they could bring to a businesses’ customer experience are game changing. By talking to experts about their chatbot projects and exploring current trends, we identify smart things that chatbots can do now and what they could be capable of going forward. 

Read the Past Presentation - Introducing Voice Bots to Promote User Accessibility and Interactions

Read the Past Presentation - Introducing Voice Bots to Promote User Accessibility and Interactions

Past presentation from Ravi Madavaram, Head of Artificial Intelligence, Axiata

Read the Past Presentation - Alibaba’s Journey to Building a Cross-Lingual Chatbot

Read the Past Presentation - Alibaba’s Journey to Building a Cross-Lingual Chatbot

Past presentation from

Jim Zhang, Staff Algorithm Engineer, Alibaba

Read the Interview - How Sun Life Asia Service Centre-Philippines is changing Customer Service through exceptional chatbot design

Read the Interview - How Sun Life Asia Service Centre-Philippines is changing Customer Service through exceptional chatbot design

When executed right, chatbots can deliver huge value to your customer service. The key is making sure your chatbot has exceptional design and offers clients a seamless and rewarding experience.

We spoke with Ulyses Ty, Head of Applications Services, Asia Service Centre-Philippines, Sun Life, about the creation of their chatbot ‘Sunshine.’ We discussed how they met their goals through thorough planning, what their challenges were and what their future plans are. 

Read the Past Presentation - Data Training: Converging Big Data and AI to Create a Delightful Chatbot Experience

Read the Past Presentation - Data Training: Converging Big Data and AI to Create a Delightful Chatbot Experience

Past presentation from

Felix Kurniawan, Chatbot Product Lead - Dispute Settlement & Operations, Tokopedia

Download AliMe: Chatbot as a Game Changer in the Age of the Customer

Download AliMe: Chatbot as a Game Changer in the Age of the Customer

Past presentation from Haiqing Chen, Senior Technical Expert, Alibaba Intelligence Innovation Center, Alibaba

Download the Report - Chat Bots 2.0: What’s New for 2020 and Beyond?

Download the Report - Chat Bots 2.0: What’s New for 2020 and Beyond?

What does the next generation of chatbots look like?

In this report we explore

  • How advancing technology will improve customer experience
  • How chatbots will drive business efficiency forward
  • And how we drive value from their continuous improvement
Download Building Chatbots In-House And Scaling Up Intelligent Bot Capabilities

Download Building Chatbots In-House And Scaling Up Intelligent Bot Capabilities

Past presentation from Jason Tamara Widjaja, Associate Director, Global Data Science Competency, Merck