16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Media Center

Download Intelligent Chatbots 2019 Full Brochure

Returning from our successful launch last June, the 2nd Annual Intelligent Chatbots Summit will be back on 19-20 June 2019 in Singapore. Your A-Z guide on Chatbot implementation in Asia: From assessing ROI to ensuring successful chatbot development and execution in your organisation

Featured Download

View the 2nd Intelligent Chatbots Summit attendee list 2019

Download the file to find out who you will meet this year. 

Download the Report - Chatbots 2.0: What’s New for 2019 and Beyond?

What value can a chatbot of 2019 add to an organisation? What new features will it have and how will it operate?In this report we explore all this in three sections: How advancing technology will improve customer experience?How chatbots will drive business efficiency f ...

Download the Report - Voice-enabled Chatbots – AI Has A New Voice

In our exclusive report we explore the pros and cons of voice chatbots Vs text-based chatbots as well as considerations when fitting Voice-enabled chatbots into your organisation. 

Download the Article - 5 things we have learned from chatbots in business

5 things we have learned from chatbots in business.Know what your chatbot is there to achieveTest test test your user experienceEmpower your usersBe innovative with your chatbot’s personalityBe aware of chatbot attacks

Download the Report - The State of Chatbots

This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:5 major chatbot mistakes3 signs of a valuable chatbotWays to align chatbots with customer ...

Read How AI and Bots are Disrupting the Banking Industry

Artificial Intelligence is expected to permanently change the banking industry in profound ways during the coming months and years. Companies want to seek a competitive edge by implementing more technology to achieve improvements in speed, cost, accuracy and efficiency. In this report you'll lear ...

Exclusive Content

GAME CHANGERS: How Chatbots are Revolutionising Customer Experience

In the age of the fourth industrial revolution, customers expect a sophisticated and efficient experience. The chatbot is increasingly seen as a tool that can help companies rise to the challenge as it graduates from the functional to the increasingly sophisticated to offer real engagement in customer’s lifestyles. In this...

How to Build Your Bot

The good news is that you don’t have to be a tech-nerd to build your own chatbot. Ahead of the Intelligent Chatbots Summit the team have created a handy and easy digestible list of things to consider when designing your chatbot. What platform or framework will you use? What kind...

Bots and Brains: Three Smart Things Chatbots Can Do

96% of businesses believe chatbots are here to stay. As they get smarter and smarter, brands are looking to see how they can use them in increasingly innovative, customer friendly ways. Whilst there are still flaws to iron out, the benefits they could bring to a businesses’ customer experience are...

Industry Insights

Using data to build a meaningful customer experience

In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques and the types of tools Google is using to achieve this in an increasingly connected and customer-domin

Customer Experience Predictions for 2018

It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead.

Past Presentations

Download AliMe: Chatbot as a Game Changer in the Age of the Customer

Past presentation from Haiqing Chen, Senior Technical Expert, Alibaba Intelligence Innovation Center, Alibaba

Download Building Chatbots In-House And Scaling Up Intelligent Bot Capabilities

Past presentation from Jason Tamara Widjaja, Associate Director, Global Data Science Competency, Merck

Download The New Age of Welcome to an omni-channel world Customer Experience

Past presentation from Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong