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View the Intelligent Chatbots 2020 Online Event Agenda

Due to the COVID-19, Intelligent Chatbots Summit 2020 will be going online from 16-17 June 2020. 2020 Key Themes:Capturing Business Value and Opportunities through Chatbots Optimising Chatbots to Deliver a Superior Customer Experience Developing Sustai ...

Featured Download

Intelligent Chatbots 2020 Online Event - Current Attendee List Snapshot

Check out who is attending Intelligent Chatbots Online Summit 2020.Over 200 chatbot experts from companies like Globe Telecom, Cathay Pacific Airways Ltd, Great Eastern Life Assurance, Citibank (China), Carousell, Hong Leong Bank Berhad, Tata Motors, HDFC LIfe, Jewel Changi Airport ...

Digital Media Kit

CX Asia Digital is regions largest online community of customer contact and CX professionals. Our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire customer and contact centre sector. Get your copy o ...

Read the Special Report: Increasing Humanity With Chatbots

In this Special Report, you’ll discover: 5 types of big-picture business goals you can achieve using chatbots Real-world examples where top brands have used chatbots to improve CX What “successfully” using a chatbot looks like If you would li ...

Read the Interview - How Sun Life Asia Service Centre-Philippines is changing Customer Service through exceptional chatbot design

When executed right, chatbots can deliver huge value to your customer service. The key is making sure your chatbot has exceptional design and offers clients a seamless and rewarding experience. We spoke with Ulyses Ty, Head of Applications Services, Asia Service Centre-Philippines, ...

Download the Report - Chat Bots 2.0: What’s New for 2020 and Beyond?

What does the next generation of chatbots look like? In this report we explore How advancing technology will improve customer experience How chatbots will drive business efficiency forward And how we drive value from their continuous improvement

Download the Report - Voice-enabled Chatbots – AI Has A New Voice

In our exclusive report we explore the pros and cons of voice chatbots Vs text-based chatbots as well as considerations when fitting Voice-enabled chatbots into your organisation. 

Download the Article - 5 Things We Have Learned from Chatbots in Business

5 things we have learned from chatbots in business.Know what your chatbot is there to achieveTest test test your user experienceEmpower your usersBe innovative with your chatbot’s personalityBe aware of chatbot attacks

Download the Report - The State of Chatbots

This special report on the State of Chatbots has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots. Topics include:5 major chatbot mistakes3 signs of a valuable chatbotWays to align chatbots with customer ...

Read How AI and Bots are Disrupting the Banking Industry

Artificial Intelligence is expected to permanently change the banking industry in profound ways during the coming months and years. Companies want to seek a competitive edge by implementing more technology to achieve improvements in speed, cost, accuracy and efficiency. In this report you'll lear ...

Past Presentations

Read the Past Presentation - Introducing Voice Bots to Promote User Accessibility and Interactions

Past presentation from Ravi Madavaram, Head of Artificial Intelligence, Axiata

Read the Past Presentation - Alibaba’s Journey to Building a Cross-Lingual Chatbot

Past presentation from Jim Zhang, Staff Algorithm Engineer, Alibaba

Read the Past Presentation - Data Training: Converging Big Data and AI to Create a Delightful Chatbot Experience

Past presentation from Felix Kurniawan, Chatbot Product Lead - Dispute Settlement & Operations, Tokopedia

Download AliMe: Chatbot as a Game Changer in the Age of the Customer

Past presentation from Haiqing Chen, Senior Technical Expert, Alibaba Intelligence Innovation Center, Alibaba

Download Building Chatbots In-House And Scaling Up Intelligent Bot Capabilities

Past presentation from Jason Tamara Widjaja, Associate Director, Global Data Science Competency, Merck

Download The New Age of Welcome to an omni-channel world Customer Experience

Past presentation from Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong

Exclusive Content

GAME CHANGERS: How Chatbots are Revolutionising Customer Experience

In the age of the fourth industrial revolution, customers expect a sophisticated and efficient experience. The chatbot is increasingly seen as a tool that can help companies rise to the challenge as it graduates from the functional to the increasingly sophisticated to offer real engagement in customer’s lifestyles. In this...

How to Build Your Bot

The good news is that you don’t have to be a tech-nerd to build your own chatbot. Ahead of the Intelligent Chatbots Summit the team have created a handy and easy digestible list of things to consider when designing your chatbot. What platform or framework will you use? What kind...

Bots and Brains: Three Smart Things Chatbots Can Do

96% of businesses believe chatbots are here to stay. As they get smarter and smarter, brands are looking to see how they can use them in increasingly innovative, customer friendly ways. Whilst there are still flaws to iron out, the benefits they could bring to a businesses’ customer experience are...

Industry Insights

Using data to build a meaningful customer experience

In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques and the types of tools Google is using to achieve this in an increasingly connected and customer-domin

Customer Experience Predictions for 2018

It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead.