Post-Conference Workshops - Thursday 18 June 2020

9:00 am - 12:00 pm Workshop C: Developing and Training Smart Cognitive Chatbots

  • Functionalities that cognitive capabilities such as ML, DL, NLP and AI can add to chatbots and the user experience
  • Boosting your proactive customer engagement with unexpected customer surprises
  • Training chatbots to listen in to human conversations and pick up the required cognitive skills
  • Specific metrics to track the performance of such cognitive chatbots 

1:00 pm - 4:00 pm Workshop D: Enhancing and Monetising Chatbots for Greater Business Value

  • Scaling chatbots across the organisation for enhanced cost savings and economies of scale
  • Broadening the reach of chatbots for a more integrated and enhanced customer experience
  • Chatbots for enterprise productivity – reviewing legacy systems and processes to examine how chatbots can add value
  • Complementing chatbots with other forms of intelligent process automation for greater organisational synergies