16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Post-Conference Workshops

9:00 am - 12:00 pm Workshop B: Integrating Chatbots into Your Omni-Channel Strategy

  • The pursuit of delivering customercentric experiences: How does chatbot fit into your organisation’s omni-channel ecosystem?
  • Determining the best suited platforms and deployment channels for chatbots
  • Leveraging analytics and realtime data to personalise customer engagement and generate quality interactions
  • Enhancing omni-channel performance with chatbots: Moving beyond operational customer service to engage and delight

1:00 pm - 4:00 pm Workshop D: Building and Implementing Voice- Enabled Bots

Ravi Madavaram - Head of Marketing and Customer Experience, Axiata
  • Evaluating how a voice-enabled bot can promote frictionless customer engagement
  • Ensuring technology and platform readiness to operate voice-enabled bots
  • Voice-only bots versus messenger bots: Cross-examining similarities and differences in selecting the right user interface
  • Enabling integrated customer experience through two-way conversational exchange

Ravi Madavaram

Head of Marketing and Customer Experience