Pre-Conference Workshops

9:00 am - 12:00 pm Workshop A: Chatbot Bootcamp 101: From Development to Execution

Sandra de Zoysa - Group Chief Customer Officer, Dialog Axiata
  • Defining scope of project and mapping out implementation timelines and targets
  • Establishing key features and functionalities in chatbot design
  • Weighing the pros and cons of outsourcing versus developing in-house
  • Fast-tracking pilot to commercialisation: Tracking progress and evaluating outcomes for improvements

Sandra de Zoysa

Group Chief Customer Officer
Dialog Axiata

1:00 pm - 4:00 pm Workshop C: How to Train Your Chatbot

Felix Kurniawan - Chatbot Product Lead - Dispute Settlement & Operation, Tokopedia
  • Shaping your content and tone and infusing personality within your chatbot
  • Designing conversation flows and creating great customer engagement that leads to optimal user experience
  • Getting a series of 'chatbot checklists' to achieve business objectives and goals post deployment and utilisation
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Felix Kurniawan

Chatbot Product Lead - Dispute Settlement & Operation
Tokopedia