16 - 17 June, 2020 | ONLINE EVENT
Intelligent Chatbots 2020 Is Going ONLINE!
ENABLING SMARTER CONVERSATIONS FOR SUPERIOR CUSTOMER VALUE AND ENTERPRISE PRODUCTIVITY
With the impact of Covid-19 across all industries, it has become increasingly important to address the growing need for seamless digital interactions between organisations, their employees, and their customers. Leaders are required to take a step back and evolve their strategies to retain customers and maintain operational productivity.
As competition intensifies and connections shift online, it becomes crucial to driving sustainable models, and a chatbot implemented correctly, could deliver tremendous business value. However, if not managed well, the negative impact on branding, customer satisfaction and loyalty could have serious repercussions to the company.
With that in mind, we are virtually gathering leading practitioners from across Asia to showcase best practices and key learnings on chatbot fundamentals and deployment, maximising sales and marketing, and driving customer loyalty and enterprise productivity.
Join us at the Intelligent Chatbots Online Event on 16-17 June 2020!
Key Themes for Intelligent Chatbots Online Event 2020:
Capturing Business Value and Opportunities through Chatbots
Optimising Chatbots to Deliver a Superior Customer Experience
Developing Sustainable and Commercially Viable Chatbot Projects
Enhancing Internal Enterprise Communications, Productivity and Efficiency
Creating Truly Intelligent Chatbots with Cognitive Capabilities
Integrating and Positioning Chatbots as a Strong Pillar of your Digital Marketing Strategy
2020 Speakers Include:
Babul Balakrishnan
AVP Customer Experience Operations
Starhub
Vivien Chua
Chief Technology Officer
Shenton Insurance Brokers
Ashish Kulkarni
Director, Cross Channel Engagement and AI
Standard Chartered Bank
Andy Leong
Chatbot Lead
FWD Insurance
James Mesbur
Director of AI Solutions
Verint
Abhilash Murthy
Founder
Bus Uncle
Amith Rajan
Head, Sales Enablement & Digital Transformation
Standard Chartered Bank
Alberto Resco Perez
DVP, Head of Distributor Platforms & Head of AI
Prudential
Adam Spence
Digital Enablement Leader
Verint
Gaurav Suman
General Manager
Daimler South East Asia
Leo Wang
Chief Architect, Timibot
Alibaba
Waruni Algama
General Manager
Dialog Axiata
Who You Will Meet?
Heads, MDs, Senior Executives with key responsibilities in:
Contact Centre/ Customer Service/ CRM/ CX
Technology/ IT
Digital Experience and Strategy
Services Quality / Delivery
Marketing
Product Development
Sponsors & Exhibitors
Media Partners
In Partnership With :
©2020 IQPC. All rights reserved.
