Boosting customer satisfaction scores and reducing churn through digital mobility and proactive service

Last year at the CEM in Telecoms Americas Forum, we looked at how technology is giving rise to greater customer expectations and shaping CX strategy, how to tap your way into the world of AI and how to continue developing your internal processes with your external customers in mind at all stages. 

This June, join Americas CX elite to emerge yourself in latest use cases of technology and to gather tips on implementation and streamlining processes on the journey to deliver game-changing results in increasing customer satisfaction and reducing churn.

You will discuss how to achieve digital mobility for your customers, increase data liquidity to unlock proactive service and to prepare your customer care for the age of network innovation through carefully considering and designing the customer management ecosystem. 

Speakers Include:


Why attend CEM in Telecoms Americas:

Discover how to increase data liquidity and put data to best use to help you advance customer poduct and service offerings.

Delve deeper in to digital mobility to reduce customer effort and frustration and give customers control and flexibility over interacting with your brand.

Leverage content like never before to increase customer engagement and loyalty.

Move from personalisation analytics to predictive analytics to power decision making.

Discover the CEM best practices from across the Americas, and contrast the experiences of US carriers with those from neighboring market.

Who attends the CEM in Telecoms Americas

Chief Customer Officer

Chief Marketing Officer

Chief Strategy Officer

Customer Experience

CX Innovation

Customer Loyalty

Customer Retention

Customer Care

Customer Strategy

Customer Service

Customer Insight & Analytics

Customer Engagement

Frontline Experience

Product and Process Development

view the attendee list

Sponsors & Exhibitors
Media Partners