Centriam believes that when armed with customer data insights, organizations make smarter, more profitable, and customer-centric business decisions. That’s why Centriam’s mission is to empower organizations to act on customer insights to improve customer experience and drive business results.
Using technology and advanced analytics, Centriam gives business leaders access to the customer insights needed to enhance their organization’s customer experience and impact the bottom line. With deep experience in the telecommunications industry, Centriam is well-equipped to help telecoms overcome the unique challenges faced today to retain more customers, increase product upsell, and improve NPS®.
Centriam’s customer experience data platform (CXDP) enables telecoms to better understand customers through centralized data and insights, to act on customer insights across any service channel, and to measure the impact customer efforts have on both revenue and satisfaction