June 18 - 19, 2019 | Marriott Marquis Washington, DC, USA
Mike de la Cruz, Chief Business Officer at Directly
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Mike de la Cruz


Chief Business Officer
Directly

CONFERENCE DAY ONE

Tuesday, June 18th, 2019


2:15 PM PANEL DISCUSSION: WHAT’S THE BEST WAY TO TRAIN YOUR AI?

Automation has the potential to handle 75% of customer support inquiries within the next five years, but most companies are stumbling out of the gate as smart bots are proving to be not so smart. With AI failing to provide an optimal customer experience due to outdated content, poor signal, lack of empathy, among other issues, we’ll explore how we can better train conversational AI:
 
        What are the primary pain points today in implementing AI to successfully and efficiently address customer inquiries?
        How can you leverage the expertise of your customers to train machine learning systems and improve CX?
        How can you leverage AI and automation to drive higher CSAT while also reducing cost?
 
In this session, we’ll discuss how to provide a better customer experience, while also modernizing your workforce in the age of automation. 

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda