Founder and Chief Experience Officer Chief Customer
The world’s first customer
experience officer (CXO) and global expert in changing the way brands treat
When it comes to the
customer experience, no one knows it better than Ingrid. Recognized around the
world for her leading-edge customer experience theories, practices and culture
transformations, Ingrid is called upon
by major global brands to help them change the way they treat their customers.
There is no one with more
experience in CX than Ingrid. With more than 20 years of working with Fortune
500 companies in multiple industries (Finance, Healthcare, CPG, Retail, Telco),
Ingrid broke ground in this discipline becoming the first-ever CXO, and as such
her name is synonymous with the practice of customer experience.
global keynote speaker, author and founder of consulting firm Chief Customer,
Ingrid has delivered her talks to thousands of executives and practitioners
around the world; from Singapore to Spain, Lisbon to London and at hundreds of
other worldwide leadership summits and conferences.
She was awarded the
prestigious Stevie Maverick of the Year for having the most impact on a company
or industry and named one of the Global 40 under 40 in Marketing for her
customer experience leadership and impact on the healthcare industry.
Ingrid will energize and
rally any audience from sales people to senior and executive leadership teams, She’s
a straight shooter, jargon free truth-teller who inspires everyone to do better
for the customer. And, a tenacious daredevil who will show that you, too, can
make big change from any seat in any sized company.
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