CONFERENCE DAY TWO
Wednesday, June 19th, 2019
A case study on how to revamp your CX model to enable rapid development and deployment of large scale, distributed, high availability products, services and solutions.
Imran will share how Freedom Mobile drive their teams through product launches efficiently and manage the complex customer management ecosystem. Some of the key things you will learn include tips on:
· Encouraging faster decision making and responsiveness
· Governance policies to fuel CX initiatives consistently through the organization
· Reviewing CX metrics and KPIs
· Setting operational standards