June 18 - 19, 2019 | Marriott Marquis Washington, DC, USA
Imran Shaikh, Director, PMO and Planning at Freedom Mobile
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Imran Shaikh


Director, PMO and Planning
Freedom Mobile

CONFERENCE DAY TWO

Wednesday, June 19th, 2019


12:30 PM DEVELOPING A NEW AGILE MODEL FOR CX TO DRIVE ENTERPRISE THROUGHPUT

A case study on how to revamp your CX model to enable rapid development and deployment of large scale, distributed, high availability products, services and solutions.  
 
Imran will share how Freedom Mobile drive their teams through product launches efficiently and manage the complex customer management ecosystem.  Some of the key things you will learn include tips on:
 
·         Encouraging faster decision making and responsiveness
·         Governance policies to fuel CX initiatives consistently through the organization
·         Reviewing CX metrics and KPIs
·         Setting operational standards

Check out the incredible speaker line-up to see who will be joining Imran.

Download The Latest Agenda