June 18 - 19, 2019 | Marriott Marquis Washington, DC, USA
Drew Leamon, Sr. Director, Timeline Platform Engineering & Operations at Comcast
Comcast Logo

Drew Leamon


Sr. Director, Timeline Platform Engineering & Operations
Comcast

CONFERENCE DAY ONE

Tuesday, June 18th, 2019


2:45 PM SELF-SERVICE PLATFORMS: THE KEY TO UNLOCKING THE POWER OF CUSTOMER EXPERIENCE DATA

The Customer Experience Event Hub is a design pattern that unlocks the power of real-time data. However, building one can be extremely labor intensive and costly to operate.   Embracing self-service platforms allows for amortization of development labor and then reallocation to additional problem spaces.  
 
  • Self-service data ingestion puts ownership into the data producer’s hands and pushes operational responsibility and accountability to the edge
  • Self-service tooling powers discovery and investigation
  • Self-service analytics powers business insights and exposes the customer journey
  • Self-service orchestration puts management of customer messaging in the hands of the business
  • Self-service journey modeling enables long time horizon engagement through digital channels
·         Self-service ML model training and deployment provides guard rails that accelerate delivery and encourage experimentation

Check out the incredible speaker line-up to see who will be joining Drew.

Download The Latest Agenda