Drew Leamon
Sr. Director, Timeline Platform Engineering & Operations
Comcast
Check out the incredible speaker line-up to see who will be joining Drew.
Download The Latest AgendaCONFERENCE DAY ONE
Tuesday, June 18th, 2019
2:45 PM SELF-SERVICE PLATFORMS: THE KEY TO UNLOCKING THE POWER OF CUSTOMER EXPERIENCE DATA
The Customer Experience Event Hub is a design pattern that unlocks the power of real-time data. However, building one can be extremely labor intensive and costly to operate. Embracing self-service platforms allows for amortization of development labor and then reallocation to additional problem spaces.
- Self-service data ingestion puts ownership into the data producer’s hands and pushes operational responsibility and accountability to the edge
- Self-service tooling powers discovery and investigation
- Self-service analytics powers business insights and exposes the customer journey
- Self-service orchestration puts management of customer messaging in the hands of the business
- Self-service journey modeling enables long time horizon engagement through digital channels
· Self-service ML model training and deployment provides guard rails that accelerate delivery and encourage experimentation