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Interested in partnering with the CEM in Telecoms Americas?

View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.

The survey identifies the challenges being faced by CX professionals in the telecoms industry, moving forward in 2019 and beyond. Discover the upcoming strategies they are focusing on, and the integrated CX solutions, which companies applying to build compelling customer journeys. 

• Chief Experience Officer
  
• Customer Experience Lead Americas
• Customer Resolution Team Manager 
• Director Customer Success
• Director CX Insights & Strategy
• Director Market Insights
• Director Process Excellence 
  
• Director, CX Measurement & Insight
• Director, Digital Experience
• Director, Innovation and CX

From the following companies: 

• AT&T 
  
• Verizon
• T Mobile US
• Sprint
• Telus
• Rogers
• Ultra Mobile
• Vodafone Americas
• Comcast
• América Móvil
• Oi
• Telefonica Brazil

To view the sample attendee list download the form >>

Receive a copy of the attendee list in your inbox by emailing partner@iqpc.co.uk or call +44 (0)207 368 9300

Ahead of CEM in Telecoms Americas 2019 Forum, we talked to Senior Vice President Handset Leasing and Insurance at Sprint, Robert Hackl, about innovative product positioning. He explains how they avoided the enormous risk of creating a new product by reinvigorating an old one. He walks us through how this can be accomplished with clever market positioning and by using customers insights.

DOWNLOAD THE INTERVIEW

With many in telecoms stretching forward to shake off the industry’s bad customer experience reputation, we pause to take a look at key industry trends for 2019 and the innovators in the market. The ebook will dig into exclusive data to map out customer happiness trends within the market using insight from telecoms respondents in CX Network’s research.

World-class customer and employee experience software and research vendor, MaritzCX, presents insight from its study of over 10,000 CX practitioners and outlines the business rewards available from high levels of CX maturity in telecoms.

What you will discover from this report: 

What you will discover from this report:

•     Key industry trends for 2019 and the innovators in the market
•     Customer happiness trends within the market using insight from telecoms respondents
•     Uncovering the real value to customers and influence to customer retention
•     How companies adopt the carrot and stick approach. Involving incentivising compliance and providing a drawback for going against the change
•     How Telecoms companies perform with comprehensive CX strategies, and a higher level of CX maturity experience

To find out more please complete the form to your right >> 
To receive the content piece via email please contact enquire@iqpc.co.uk or call +44 (0)207 036 1300

Ahead of CEM in Telecoms America Summit, we conducted an industry-wide survey to gather insights on how CX leaders are developing their seamless omnichannel customer experience. The survey identifies the challenges being faced by CX professionals in the telecoms industry, moving forward in 2019 and beyond. 

Discover what they are focusing on, and what integrated CX solutions companies are looking to apply to build compelling customer journeys.  

Download the report now!