Infographic
Exclusive interview with Eman Rifaat Ghobashi, Head of Customer Experience and Service Modelling, VODAFONE Egypt
We sat down with one of our exclusive speakers for the 7th Customer Experience Management in Telecoms conference, Eman Rifaat Ghobashi, Head of Customer Experience and Service Modelling at Vodafone Egypt, to get her insight on the latest CEM trends.
Download this infographic now to get a sneak peek into how Vodafone is incorporating AI, robotics, chat bot and automation to rapidly transform customer experience and how it has led to significant cost saving opportunities.