Market report: Customer experience predictions for 2018

Download this market report for:

- A look back: Were 2017 predictions spot on?

- The top predictions for 2018:

1. Customer expectations will keep on rising
2. Hyper-personalisation at every touch point
3. Turning customer data into action
4. Omni-channel to conquer… at last
5. Social media as a powerful CX tool
6. The next level of AI: The hybrid workforce
7. The rise of the intelligent enterprise

- Predictions from industry experts from Thomas Cook, Danske Bank, Nissan, Virgin Galactic, Hermes and more!