6-8 May 2018
Sheraton Grand Hotel, Dubai, UAE, Dubai, United Arab Emirates

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Brochure - 7th Annual CEM in Telecoms Middle East Summit

Download the agenda now to review the all-new speaker line-up and the topics they are presenting, including du, Virgin Mobile, Etisalat, Orange Global France and many more.


8 customer journey mapping between design and reality

Download this presentation now by Amin Issa, Office of the Customer, Orange Jordan, to gain insight into the impact of testing on continual improvement and customer journey evolution

3 Customer Experience Challenges in Telecoms

Download this content now and find out how some customer management team has identified some persistent challenges that are halting progress and making life difficult for telecom executives.

The importance of data driven CX

Download this article now to gain insights into the importance of effective analysis of customer data.

Market report: Customer experience predictions for 2018

Download this market report for:- A look back: Were 2017 predictions spot on?- The top predictions for 2018:Customer expectations will keep on risingHyper-personalisation at every touch pointTurning customer data into actionOmni-channel to conquer… at lastSocial media as a powerful CX toolThe next level of AI: The hybrid workforceThe rise of...

How telecommunications providers can reboot the customer experience

Download this whitepaper to learn:About the telecommunications customer experience landscapeHow to reset the customer experience for successThe key to creating compelling products and servicesHow you can deploy smarter capabilitiesRecommended actions to become a successful CX company

Your guide to omni-channel support for a seamless CX

Download this guide to learn more about the benefits of implementing an omni-channel strategy and solution and how to get started.

Additional Event Information

Post-Event Report: 6th Annual Customer Experience Management in Telecoms Middle East

Download the 2017 Post Event Report to find out the calibre of people who attended the event, key speakers and much more!

Awards Nomination Form

Gain industry-wide recognition for your/your organisation’s achievements and position your brand as a leader in customer-centricity. Submit your nomination form to enquiry@iqpc.ae to be considered. Download the nomination form now.

Agenda at-a-glance

Download the agenda at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you.


How to win the “customer experience battle”

Download this presentation by Rick Centeno, CEO of Dynacommerce, to gain insights into how innovating customer experience needs to be reflected across organisation and processes

The future of network performance

Tarek AbuBakr, Technical Customer Experience Manager, Etisalat Egypt


Exclusive interview with Eman Rifaat Ghobashi, Head of Customer Experience and Service Modelling, VODAFONE Egypt

We sat down with one of our exclusive speakers for the 7th Customer Experience Management in Telecoms conference, Eman Rifaat Ghobashi, Head of Customer Experience and Service Modelling at Vodafone Egypt, to get her insight on the latest CEM trends. Download this infographic now to get a sneak peek into...