6-8 May 2018
Sheraton Grand Hotel, Dubai, UAE, Dubai, United Arab Emirates

Interactive Focus Day: Sunday, 6 May 2018

Analysing network data to make business decisions and enhance CEM

9:00 am - 9:30 am Registration, coffee and networking

9:30 am - 11:30 am Network automation approaches for better CX

While it’s easy to capture data from mobile users, CEM has long advanced in improving customer experience for mobile. Today’s inspirations are Automation and Machine learning (ML). Learn how to automate and correlate the information together in one interface. Moreover, how to build a solid ML regression model to predict/design your capacity needs
Tarek AbuBakr, Technical Customer Experience Manager at Etisalat Egypt

Tarek AbuBakr

Technical Customer Experience Manager
Etisalat Egypt

10:30 am - 11:00 am Networking break

On the fixed networks, you have enough data. But how can you utilise the data to make business sense? One possibility is to do some analysis and offer promotions to third party vendors. What else?
Laurent Rigaut, Vice President Customer Information & Personalization at ORANGE Corporate

Laurent Rigaut

Vice President Customer Information & Personalization
ORANGE Corporate

12:30 pm - 1:30 pm Lunch

3:00 pm - 3:00 pm End of focus day

The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.