Customer experience in action powered by the world dynamic technological advancements

As the telecoms sector continues to grow, operators are increasingly looking to utilising advanced technologies like artificial intelligence, chatbots and robotics to improve customer experience.

The 7th CEM in Telecoms will focus on how operators can understand the latest techniques in using advanced technologies for enhanced CEM. The forum will also provide a platform to learn about breakthroughs in optimising data beyond mobile, with emphasis on fixed networks.

Benefits of attending:

  • Learn how operators in the region are using A.I., advanced automation and chatbots to improve customer experience
  • Understand how to efficiently manage customer experience from the fixed networks
  • Take your CEM to the next level, discover new ways to capture customer feedback with multiple data sources
  • Hear from experts and thought leaders implementing innovative technologies to enhance CEM

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