30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Tomáš Grünwald, Innovation Expert at T-Mobile Czech Republic a.s.
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Tomáš Grünwald


Innovation Expert
T-Mobile Czech Republic a.s.

Check out the incredible speaker line-up to see who will be joining Tomáš.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 2nd, 2019


9:30 AM INTERACTIVE WORKSHOP: Customer centric design thinking in Telecoms

Take a deep dive and discover the benefits design thinking - a human centered approach to innovation that draws from the
designer’s tool-kit to integrate everything, from the needs of your customer, to the opportunities for new technologies, all
amounting to continued business success.
Takeaways:
  • Learn how creating a disruptive customer centric approach will ultimately lead to increased revenue growth and market position
  • Learn what you can do to help change customer needs into user experience to drive continued CX innovation.