30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Slađan Miličević, Customer Experience Management Expert at Hrvatski Telekom
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Slađan Miličević

Customer Experience Management Expert
Hrvatski Telekom

Main Conference Day Two

Thursday, September 27th, 2018

4:00 PM Innovation culture, digital transformation and the ever-changing customer experience

Here, Hrvatski will take us through their CX strategy measurement methodology when it comes to measuring ROI
How can we know we mapped everything from customers perspective, how to we know what really matters?
How do we estimate impact of improvement measures?

Check out the incredible speaker line-up to see who will be joining Slađan.

Download The Latest Agenda