30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Slađan Miličević, Customer Experience Project Manager at Hrvatski Telekom
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Slađan Miličević

Customer Experience Project Manager
Hrvatski Telekom

Check out the incredible speaker line-up to see who will be joining Slađan.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 2nd, 2019

12:30 PM Innovation culture, digital transformation and the ever-changing customer experience

Here, Hrvatski will take us through their CX strategy measurement methodology when it comes to measuring ROI
How can we know we mapped everything from customers perspective, how to we know what really matters?
How do we estimate impact of improvement measures?