30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Melissa Harris, CEO and Founder at Telecom Training Corporation
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Melissa Harris

CEO and Founder
Telecom Training Corporation

Main Conference Day One

Wednesday, September 26th, 2018


Simply choose the table that interests you most, and after 45mins of discussions each table will elect a spokesperson to
feedback to the wider group, before being collectively summarised by the chair. Please note that these sessions require
early registration:
  • CSP’s in 2025: Data facilitators or customer relationship owners?
  • Implementing a truly omni-digital customer approach
  • Boosting customer engagement offerings through innovative digital touch-points
  • Aligning customer experience with employee experience

Main Conference Day Two

Thursday, September 27th, 2018

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda