30 September - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain
Melissa Harris, CEO and Founder at Telecom Training Corporation
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Melissa Harris


CEO and Founder
Telecom Training Corporation

Main Conference Day One

Wednesday, September 26th, 2018


11:00 AM INDEPENDENT DISCUSSION GROUPS

Simply choose the table that interests you most, and after 45mins of discussions each table will elect a spokesperson to
feedback to the wider group, before being collectively summarised by the chair. Please note that these sessions require
early registration:
  • CSP’s in 2025: Data facilitators or customer relationship owners?
  • Implementing a truly omni-digital customer approach
  • Boosting customer engagement offerings through innovative digital touch-points
  • Aligning customer experience with employee experience

Main Conference Day Two

Thursday, September 27th, 2018



Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda